About Us and Our Products

Secret Shopping Services specializes in customer service audits. Our goal is to assist our clients in achieving the highest level of customer service possible. We help them reach this goal by the type of unique mystery shopping reports we have developed.

Through these reports our clients have the opportunity to "experience" being their own customer. By using creative writing techniques, and a journalistic style, we paint a verbal picture of just what it was like to be a customer at the time of our visit. We will also develop a custom checklist designed to fit your needs and company expectations. We call this visit our Point of Sale Marketing Audit.

Our professional auditor will describe in their detailed, narrative report the customer service, merchandising, and cleanliness of the location they are visiting. Our auditor will also convey the mood, feelings and the sensations they experienced during their visit.

Our clients tell us some of the most notable strengths of Secret Shopping Services are the quality of our reports, our quick turn around time and our hands on approach.

Regionally and nationally, we provide quality reports to organizations across a variety of industries including:

We are exceptionally proud of our hands on philosophy in quality control and customer satisfaction. All of our reports are unbiased and guaranteed.

We look forward to the prospect of assisting you with your customer service goals. Please contact us for any questions or inquiries. Thank you for your time and consideration.